FAQ / Customer Service / Wholesale


If you can't find the answer you're looking for here, or have a problem with your order, email puzzlecards@gmail.com and we’ll get back to you right quick!

 

Who makes these?:

PhenomeNonsense cards are created by Lea Redmond. She likes to make things that make people's eyes twinkle, and PhenomeNonsense cards seem to do the trick. She thinks there is an important role for playful creativity in imagining and manifesting a more beautiful, peaceful world. You can find some of Lea Redmond's other creative projects at her main website: www.leafcutterdesigns.com.

 

Delivery:

We send all orders through the USPS. It should arrive in less than a week, depending on where you live. The shipping cost is the actual cost of postage plus a little bit for the package and time it takes us to package it up.

 

International Orders:

International orders can be placed by emailing leafcutterdesigns@gmail.com with a list of the items you would like to purchase and your shipping address. We will then add international shipping charges to your total and you will receive an email from us with instructions on how to pay via credit card or your PayPal account.

 

Gift Wrapping:

We are happy to gift-wrap for you and include a hand-written card with your own message. Click here for more info.

 

Eco Info:

PhenomeNonsense cards are printed on 100% recycled card stock (50% post-consumer waste) with soy-based inks. They are acid-free and archival quality. They are printed by 1984 Printing, in Oakland, CA. The labels are made out of corn instead of petroleum and printed in Colorado. We selected the metal tin (from China) for durability and longevity. (Your great grandchildren are going to love these!)

 

New Leaf Paper Environmental Benefits Statement of using post-consumer waste fiber vs virgin fiber. These cards are printed on New Leaf Reincarnation Matte, manufactured with electricity that is offset with Green-e (R) certified reneable energy certificates, 100% recycled fiber and 50% post consumer waste, and processd chlorine free.

 

Return Policy:

Sorry. No returns. If you don't want them, give them to someone who will enjoy them. Of course, if for some reason your cards arrive in bent up tins or something, let us know and we will fix the problem.

 

Sales Tax Info:

Online customers from Alameda County, CA will be charged the local tax rate of 8.75%.  Customers in the rest of the state of CA will be charged the state rate of 7.25%, and these customers are responsible for their local district taxes related to this purchase.  Out-of-state customers will not be charged sales tax.

 

Payment Security:

Regardless of whether you have a PayPal account or pay directly with a credit card, your order is processed through PayPal's secure payment system.

 

Retail Locations:

(check back for a list of retail locations.)

 

Info for Retailers:

If you would like to sell PhenomeNonsense puzzle cards in your shop, please click here to submit a request for more information and pricing.